Guest Experience - Phoenix Convention Center Guest Experience - Phoenix Convention Center Guest Experience - Phoenix Convention Center
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Visiting Phoenix for the first time? Are you a local visitor to downtown? Whether you are our guest for three hours or three days, one thing is certain: Your satisfaction is our number-one priority.

Each of our distinctive venues — Phoenix Convention Center, Executive Conference Center, Symphony Hall and Orpheum Theatre, — provides attendees with personalized service, comfort, enjoyment, and above all, a positive, memorable experience.

At The Phoenix Convention Center & Venues, we place service at the forefront of everything we do. Service excellence is a core value. Our guest-centered team fully embraces our mission to become the premier convention and entertainment complex in North America by:

  • providing distinctive venues
  • delivering caring service
  • creating memorable experiences

Phoenix Convention Center guests will enjoy service excellence inside and out. Inside the Convention Center, guests will encounter our friendly Venue Host staff waiting to lend a hand with directions and information. Our ADA compliant facility provides accessible restrooms, walkways, ramps and elevators throughout our campus. For visitors that need mobility assistance, the Downtown CVS drugstore, 50 W. Jefferson St., offers wheelchair rentals. For more information call CVS at 602.296.7611.

At many points around downtown, guests will encounter the Downtown Phoenix Ambassadors who are readily available to answer questions and to provide directions or recommend places to go and things to do.

Downtown Phoenix is a premier destination and the Phoenix Convention Center is at the center of it all! We work together with our downtown partners to provide Phoenix visitors seamless service.

It is our goal to welcome guests in a friendly and responsive environment. We work hard to ensure that our buildings are safe, secure and exceptionally clean.

We are proud to host you. We are committed to meeting and exceeding your needs.

Phoenix Convention Center and Venues — Our focus is you!